About Faith by Print

What is Faith by Print?

Faith by Print is a Christian lifestyle apparel brand dedicated to creating meaningful designs that inspire faith, hope, and encouragement. Our mission is to help believers wear their faith boldly and share God's message through everyday apparel.

Where are you based?

Faith by Print is based in Australia and serves customers worldwide.

Ordering

How do I place an order?

Simply browse our collections, select your preferred size and colour, add the item to your cart, and proceed to checkout.

You'll receive an order confirmation email once your purchase is complete.

Can I change or cancel my order?

Because many of our products are made to order, we begin processing your order shortly after it is placed.

If you need to make changes or request a cancellation, please contact us within 12 hours of placing your order. While we will do our best to assist, changes cannot be guaranteed once production has started.

Shipping

How long does shipping take?

Production typically takes 2-5 business days.

Estimated delivery times:

• Australia: 3-10 business days
• New Zealand: 5-15 business days
• United States: 5-12 business days
• Canada: 7-15 business days
• United Kingdom: 5-12 business days
• International: 7-21 business days

Delivery times may vary during peak seasons and holidays.

Do you ship internationally?

Yes. We proudly ship to many countries worldwide.

Shipping rates and delivery estimates are displayed during checkout.

How can I track my order?

Once your order has been shipped, you'll receive a tracking number via email.

Please allow up to 48 hours for tracking information to update.

Products

How do I choose the correct size?

Each product page includes a detailed sizing chart.

We recommend comparing the measurements provided with a favourite garment you already own to ensure the best fit.

Will the print fade after washing?

Our products are printed using high-quality printing methods designed for durability.

For best results:

• Wash inside out
• Use cold water
• Avoid bleach
• Tumble dry on low heat or air dry
• Following these care instructions will help preserve your garment and design.

What materials are your products made from?

Material composition varies by product.

Specific fabric details can be found on each product page under Product Description.

Returns & Refunds

Do you accept returns?

As many of our products are made to order, we generally do not accept returns for:

• Change of mind
• Incorrect size selection
• Colour preference changes

However, we will gladly assist if your item arrives damaged, defective, or incorrect.

What if my item arrives damaged?

Please contact us within 14 days of receiving your order and provide:

• Your order number
• A clear photo of the item
• A description of the issue

We'll work quickly to provide a replacement or refund where appropriate.

Contact

How can I contact you?

Email: support@faithbyprint.com

We aim to respond to all enquiries within 1-2 business days.

SHIPPING POLICY

Last Updated: November 2026

Thank you for shopping with Faith by Print.

Our goal is to deliver high-quality products to customers around the world as efficiently as possible. 

Order Processing

Most products are made to order.

Once your order is placed, production generally takes between 2-5 business days before shipping.

During periods of high demand, production times may be slightly longer.

Orders are processed Monday through Friday, excluding public holidays.

Shipping Timeframes

Estimated shipping times:

Please note that these estimates do not include production times.

Tracking Information

Once your order has shipped, a tracking email will be sent to the email address provided at checkout.

Customs & Import Fees

International customers may be responsible for customs duties, import taxes, or other fees imposed by their local authorities.

These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.

Delivery Delays

Faith by Print is not responsible for delays caused by:

• Customs processing
• Carrier disruptions
• Severe weather conditions
• Incorrect shipping information supplied by customers

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is entered at checkout, please contact us immediately.

Once an order has entered production or shipped, we may not be able to make changes.

Return & Refund Policy

Last Updated: November 2026

At Faith by Print, customer satisfaction is important to us.

As many of our products are custom printed specifically for each order, our return policy differs from traditional retail stores.

Eligible Refunds & Replacements

We may provide a replacement or refund if:

• The wrong item was received
• The item arrived damaged
• The item contains a manufacturing defect
• The item was significantly different from what was ordered

To request assistance, please contact us within 14 days of receiving your order.

Include:

• Order number
• Photos of the item
• Description of the issue

Non-Returnable Items

We do not accept returns or exchanges for:

• Change of mind
• Ordering the wrong size
• Ordering the wrong colour
• Personal preference
• Delays caused by shipping carriers

Please review sizing information carefully before purchasing.

Refund Approval

If your claim is approved, we may:

• Ship a replacement item at no cost
• Issue a partial refund
• Issue a full refund

The resolution offered will depend on the nature of the issue.

Refund Processing

Approved refunds are typically processed within 5-10 business days to the original payment method.

Financial institutions may require additional processing time before funds appear in your account.

Contact Us

For questions regarding returns or refunds, please contact:

Faith by Print Customer Support
support@faithbyprint.com

We aim to respond within 1-2 business days.

Faith by Print respects your privacy. Any personal information collected through our website is used solely for order processing, customer support, marketing communications (where consent has been given), and improving our services. We do not sell or rent your personal information to third parties.