FAQ
What is Faith by Print?
Faith by Print is a Christian lifestyle apparel brand dedicated to creating meaningful designs that inspire faith, hope, and encouragement. Our mission is to help believers wear their faith boldly and share God's message through everyday apparel.
Where are you based?
Faith by Print is based in Australia and serves customers worldwide.
Ordering
How do I place an order?
Simply browse our collections, select your preferred size and colour, add the item to your cart, and proceed to checkout.
You'll receive an order confirmation email once your purchase is complete.
Can I change or cancel my order?
Because many of our products are made to order, we begin processing your order shortly after it is placed.
If you need to make changes or request a cancellation, please contact us within 12 hours of placing your order. While we will do our best to assist, changes cannot be guaranteed once production has started.
Shipping
How long does shipping take?
Production typically takes 2-5 business days.
Estimated delivery times:
- Australia: 3-10 business days
- New Zealand: 5-15 business days
- United States: 5-12 business days
- Canada: 7-15 business days
- United Kingdom: 5-12 business days
- International: 7-21 business days
Delivery times may vary during peak seasons and holidays.
Do you ship internationally?
Yes. We proudly ship to many countries worldwide.
Shipping rates and delivery estimates are displayed during checkout.
How can I track my order?
Once your order has been shipped, you'll receive a tracking number via email.
Please allow up to 48 hours for tracking information to update.
Products
How do I choose the correct size?
Each product page includes a detailed sizing chart.
We recommend comparing the measurements provided with a favourite garment you already own to ensure the best fit.
Will the print fade after washing?
Our products are printed using high-quality printing methods designed for durability.
For best results:
- Wash inside out
- Use cold water
- Avoid bleach
- Tumble dry on low heat or air dry
- Following these care instructions will help preserve your garment and design.
What materials are your products made from?
Material composition varies by product.
Specific fabric details can be found on each product page under Product Description.
Returns & Refunds
Do you accept returns?
As many of our products are made to order, we generally do not accept returns for:
- Change of mind
- Incorrect size selection
- Colour preference changes
However, we will gladly assist if your item arrives damaged, defective, or incorrect.
What if my item arrives damaged?
Please contact us within 14 days of receiving your order and provide:
- Your order number
- A clear photo of the item
- A description of the issue
We'll work quickly to provide a replacement or refund where appropriate.
Contact
How can I contact you?
Email: faithbyprint@hotmail.com
We aim to respond to all enquiries within 1-2 business days.