RETURN & REFUND POLICY
Last Updated: November 2026
At Faith by Print, customer satisfaction is important to us.
As many of our products are custom printed specifically for each order, our return policy differs from traditional retail stores.
Eligible Refunds & Replacements
We may provide a replacement or refund if:
- The wrong item was received
- The item arrived damaged
- The item contains a manufacturing defect
- The item was significantly different from what was ordered
To request assistance, please contact us within 14 days of receiving your order.
Include:
- Order number
- Photos of the item
- Description of the issue
Non-Returnable Items
We do not accept returns or exchanges for:
- Change of mind
- Ordering the wrong size
- Ordering the wrong colour
- Personal preference
- Delays caused by shipping carriers
Please review sizing information carefully before purchasing.
Print Variation Disclaimer
Due to the custom production process, slight variations in colour, placement, or appearance may occur and are not considered manufacturing defects.
Refund Approval
If your claim is approved, we may:
- Ship a replacement item at no cost
- Issue a partial refund
- Issue a full refund
The resolution offered will depend on the nature of the issue.
Refund Processing
Approved refunds are typically processed within 5-10 business days to the original payment method.
Financial institutions may require additional processing time before funds appear in your account.
Contact Us
For questions regarding returns or refunds, please contact:
Faith by Print Customer Support
faithbyprint@hotmail.com
We aim to respond within 1-2 business days.
Faith by Print respects your privacy. Any personal information collected through our website is used solely for order processing, customer support, marketing communications (where consent has been given), and improving our services. We do not sell or rent your personal information to third parties.